1.100% new condition ,eco-friendly material,high quality .
2.Safe packing , you will recieve a good condition kitchen utensils.
Due to the different monitor and light effect,the actual color maybe a slight different from the picture color.
Please allow 1-3cm differs due to manual measurement.
Add to cart -> continue shopping -> View shopping cart -> Check all items -> Buy now -> Choose shopping method -> Confirm payment.
1.Tracking information is avaiable for order above $5 so we suggset your order above $5 or choose the Express that have tracking information.
2.All orders will be shipped within 1-5 working day after payment.
3.We ship your package DDU,”duties and taxes unpaid”,you are responsible for paying any additional charges for custom clearace if happens.
4.Delivery time:Normally it takes around 15-30 working days after being posted.but sometimes may be delayed up to 30-60 working days because transit times may vary , particularly duing the holiday season .
1.You have the right to return and change the items (except damages due to incorrect operation,used and worn).but you need to pay full cost for two transports (include the shipping,taxes and customs cost etc.) and keep the item in good condition.
2.Note:please countact us before you return the item to us. Thanks so much.
Feedback and communication
1.Very appreciate your early confirmation when you received your item.
2.we maintain high standards of excellence and strive for 100% customer satisfaction! we appreciate 5-star positive feed back, it’s good for our long term business.
3.please countact us immediately BEFORE you give us neutral or negative feedback or open the dispute, we will try our best to solve the problem
Silica Gel Kitchen Tools
Bubble Bag+Carton box
Shipping & Payment
SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)